When running call center outsourcing services, it can be challenging to keep the office feeling lively and bright while increasing productivity. Working in a call center can be mundane, leading to increased turnover. Turnover is one of the most significant expenses large companies face, so decreasing turnover is critical to long-term success. There are steps you can take from a business standpoint to improve productivity, make tasks more accessible and more streamlined for your employees, and improve the overall atmosphere of the office.

Here are a few ideas to help brighten and liven up your call center.

Streamline Work Tasks

Running a thriving call center means coordinating a wide range of different tasks to ensure that everything done efficiently. Whether your call center is handling outbound calls or inbound calls, utilizing the best call center software will help the operation run smoothly. For example, auto dialer software will allow your call center workers to focus specifically on their interaction with the customers, as opposed to ensuring they are contacting the correct person.

The auto dialer software will dial the number and provide the live agent with the contact information to know who they are talking to. The right software can offer a power dialer, predictive dialer, and voice broadcast. The analytics provided by the software is used to improve predictive dialing. Your salesforce can increase conversions, making more money for the company and themselves. Having the best possible software will ease frustrations, as employees’ work tasks will be streamlined and easy to accomplish when they are available to work.

Liven Up the Atmosphere

One of the easiest and best ways to liven up the atmosphere is with plants. You can find live plants for sale online that will thrive in an office environment. Plants have been shown to improve air quality and mental health. They can soften the feel of a room that is otherwise stark and sterile. Plants add color and texture to visual space. They will brighten up the office while also brightening up your employees, as people enjoy being around plants. Many people describe themselves as plant parents and find fulfillment in caring for plants. Plants can also make the space feel more comfortable. Call centers are often large with desk after desk for live agents to work. This setup can feel uncomfortable and cramped.

Offer Team Lunches and Events

Employees hate feeling like they are just numbers and their employers only care about the bottom line. One way to combat that feeling and liven up the office atmosphere is by offering food and events for employees. Offering a weekly team lunch or a snack bar in the break room will improve overall morale. As employees will feel they are getting something extra for the time and work they put into making the company successful. A summer picnic or Christmas party can go a long way in allowing employees to relax, have fun, get to know each other better, and include their family in their work life. Having a work-life balance is a significant talking point for many employees. So offering opportunities for employees to include their families can help increase their loyalty to the company.

Conclusion

Brightening and livening up a call center office is beneficial because it will increase profits by improving efficiency and decreasing turnover. The constant need to recruit and train new employees is expensive and may require an entire team depending on the company’s size. Reducing turnover will significantly reduce costs, which will increase profits. By spending extra money on employees and the office atmosphere. And you can increase the bottom line and make the company more successful in the long run.