Snow Removal Services aren’t just about clearing snow – they’re about the satisfaction of customers and their sense of safety and security during times when it would be very difficult to shovel your driveway or walkway. Snow removal services, both residential and commercial, provide many benefits to customers throughout the year, not just in the winter season. If you want to keep your customers happy and your business running smoothly, you’ll need to ensure that the roadways around your building are safe and clear of snow and ice buildup.
This is when they’re most needed, of course, but they are also beneficial in the spring and summer seasons and during major storms that can cause power outages and property damage. Snow removal service companies have all sorts of equipment to help clear any amount of snow from your driveway, walkways, parking lot, or other outdoor spaces quickly and effectively.
Here are some tips on how to level up your customer service/business
With the annual onset of winter comes snow and ice, both of which can wreak havoc on your property, your cars, and your businesses. The good news is that even small businesses can leverage snow removal services to avoid potentially devastating losses in productivity and cash flow due to slippery conditions on walkways and roads. Here are some ways you can level up your customer service with these services in mind:
Be proactive
Snow can get in the way whether you own a business or are a customer. If there is more than an inch of snow on the ground, people can have trouble traveling from place to place because roads and sidewalks can become difficult or impossible to walk on. So what does this mean for your customer service? If people can’t easily reach your business due to snow, it will be hard for them to come inside and buy products or services.
Fewer injury accidents among customers
The National Highway Traffic Safety Administration reports that more than a million people are injured yearly in slip-and-fall accidents. Customers visiting your business might feel less at risk of this happening if you have an effective snow removal process in place. Keep your property and sidewalks clear of any slippery patches, consider installing lighting outside or hiring security guards during evening hours, or offer customers accessible mats for their cars so they can walk in the building without getting wet from snow, slush, and ice.
Fix issues right away
Waiting for customers to contact you is not the best customer service strategy. When there’s a problem, take care of it as soon as possible. But how do you know when there’s a problem? Every business will have its fair share of complaints, but that doesn’t necessarily mean your business is doing anything wrong. So what should you do when you first notice something might be wrong?
Offer specials for repeat customers
If you want to stay on your customers’ good side and increase their likelihood of returning, you should provide them with a few perks. In addition to the quality of your snow removal services, try providing additional offers to get repeat customers.
Discounts for seasonal service packages. If they have a contract with you that entitles them to seasonal service (e.g., three or six months of service in winter), offer a discount on their next contract if they renew at the end of it. You could also extend their contract for an additional fee.
Give back to the community when it snows
There are a lot of cities in the US that have plow rush hour. It’s usually around 11 AM when all the plows start driving up and down the streets, fighting for every inch of snow-covered ground. Usually, this is an exciting time for city employees and citizens alike. But what about those of us on our way home from work? Commercial Snow removal companies can make your evening commute much more pleasant.
Have you ever seen a street where no one came by to clean it off? You don’t want cars piling up on each other because they’re unable to get through the snowy mess. You might not be getting paid at the moment, but helping out will put you in good standing with your neighbors, who will hopefully help you out next time it snows.
The nice view attracts customers
There is nothing like enjoying a fresh powder day on the mountain with friends and family. Some of life’s simple pleasures are making snow angels in the fluffy white fluff, feeling the crunch under your skis, and getting lost in a conversation or two. However, once you’re done for the day, one thing remains – how do you get all that snow off your roof?
It can be hard to make an appointment with a contractor because there may not be many available after the season is over. You may also not want to wait until it snows again before tackling this issue because it will only pile up again and accumulate more weight. Here you can think about snow removal services that exist in different areas and districts in America. If you need help but don’t want to deal with the hassle of finding someone in time, Madison snow removal or snow removal Cedar Rapids services offer 24-hour emergency services.
Create an irresistible offer
With winter in full swing, snow removal services are on the rise. Below are five tips to level your customer service and attract more customers this season. You can level up your customer service by simply going the extra mile with offers. If a resident has ordered one service but wants their lawn cleared or sidewalks shoveled, go ahead and throw that in for free. People will love you for it! Another way to level up your customer service is by making sure they know they’re valued. Give them a call when they have not been active on social media in a while or send them an email asking how they’ve been doing since their last visit. You may be pleasantly surprised by the response.
Wrapping Up-Spread the word
Consider the environmental implications of your snow removal services. The winter season can bring extreme conditions that must be accounted for when determining how much salt or other chemicals should be used on sidewalks and driveways. Properly removing snow will help reduce the impact on local waterways by reducing run-off that carries salt, oil, and other chemicals into lakes, streams, rivers, and coastal areas.
